Irina Toma | Fractional Chief Digital Officer


Fractional Chief Digital Officer

Irina Toma

 
“A Stoic counts all adversities as mere training.”
— Seneca, On Providence, 2.2

Why you need me in your business

The art of getting the right things done

When your personality is ENTJ - T - better known as The Commander - happiness lies in the joy of achievement. That defines who I am to the core of my being. Resilient without measure, with a strong bias for action, I crave for a good challenge: the more complicated, the better. I thrive in organizations that are in the midst of digital transformation, where I can hit the ground running and make an impact on operations while setting the direction.

Digital transformation

Scalable solutions

Data driven

Technology led

Digital transformation Scalable solutions Data driven Technology led


Experience

PUMA, Netherlands & Germany · Global Director Consumer Acquisition & Retention

May 2025 to present

Lead the global digital marketing agenda across 45+ markets, spanning paid media, SEO, CRM (25M+ customers), loyalty and membership, customer service and agentic commerce.

  • Define and drive the global digital strategy across regions.

  • Lead the build and commercialisation of loyalty and membership as a core growth and brand lever.

  • Own the global MarTech roadmap (CDP, identity, activation), enabling personalisation at scale.

  • Drive the transformation of the operating model across eCommerce and marketing.

  • Build and scale the Digital Hub in the Netherlands (around 20 FTE) while leading a team across the US, Spain and Germany.

Digitalholic, Amsterdam · Owner & Fractional Chief Digital Officer

February 2022 to present

Fractional, interim and advisory digital leadership for consumer brands and investors.

Accell Group · Head of Digital

  • Centralised digital capabilities across 16 brands, unlocking scale, speed and operational efficiency.

  • Designed the group-wide operating model across digital, marketing and category management.

  • Defined the D2C platform consolidation roadmap, migrating to a headless eCommerce architecture.

  • Led a global RFP for marketing production and activation agencies, improving effectiveness.

  • Strategic consultant for the group's first IoT-enabled brand, shaping its go-to-market.

SUPER73 · Digital Marketing & eCom Director

  • Exceeded digital commercial targets through site re-merchandising, an acquisition strategy reset and a retention overhaul.

  • Launched a campaign that doubled conversion rate, revenue per user and units per transaction.

  • Supported the outsourcing of eCommerce operations to a specialised partner.

UNICEF · Head of Virtual Hub (MENA, ECARO, Singapore & Bangladesh)

  • P&L owner of the Virtual Hub, a digital fundraising incubator, leading an agile cross-functional team across performance, content, UX, CRM, platform and customer service.

  • Exceeded revenue targets by speeding up campaign execution, including moving donors from one-time to subscription pledges during emergency fundraising.

  • Led the first qualitative customer research across the UAE, Saudi Arabia and Singapore.

Alpine Hearing Protection · Chief Digital & Marketing Officer

  • Led a team of 15+ with responsibility for the digital P&L, marketing and branding.

  • Merged the marketing and digital functions and set up cross-functional briefing and alignment.

  • Onboarded new partners across marketplace operations, CRM and UX, doubling growth in new markets (Italy, Spain and Sweden).

  • Created and rolled out a new organic and paid social media strategy.

ASICS · eCom Strategy Consultant, Onitsuka Tiger

  • P&L owner for the digital channel. Reworked the digital marketing strategy and agency ways of working, growing online D2C by 30%.

  • Identified 200k+ in supplier surcharges and recovered them in full.

  • Managed the replatforming with 100% of existing functionality migrated.

Everyman Health · GTM Consultant & Angel Investor

  • Go-to-market strategy in Switzerland for a pre-seed product.

Eden McCallum · Management Consultant

  • Commercial due diligence for a pharmaceutical and home decor business: 5-year online potential and the roadmap to reach it.

NADUVI · Interim Performance Marketing Director

Glanbia, Amsterdam · Digital Marketing & CRM Director (Global)

December 2019 to January 2022

Built and led a global digital marketing and CRM function from scratch (8 in-house specialists, 20+ agency-side), accountable for new customer acquisition and customer lifetime value across international markets.

  • Launched 12 webshops across the EU, US and APAC in under 12 months.

  • Renegotiated the agency retainer, saving €200k+ a year.

  • In-sourced advertising, adding 10 headcount and €200k in efficiency while improving output.

  • Scaled media budget by 40% while holding CAC flat through automation.

  • Implemented an RFM model, a referral programme and 10+ lifecycle journeys, generating €1M+ in incremental revenue.

  • Co-created the 5-year strategic vision with McKinsey, adopted by the board and rolled into execution.

BESTSELLER, Amsterdam · Head of Performance Marketing (Europe)

June 2018 to November 2019

Owned paid media and SEO across 17 brands in 12 European markets, with a 7-person team and an 8-figure budget in a complex matrix organisation.

  • Rebuilt the team through performance management, rehires and a structural redesign, reaching full commercial delivery within the first year.

  • Implemented SA360, DV360, Criteo and Smartly, improving ROAS by 10 to 20% and marketing budget effectiveness by 40%.

  • Delivered a multi-year, cross-channel investment roadmap that brought transparency and stronger commercial accountability.

  • Built the marketing data warehouse and full reporting stack hands-on in under 3 months.

Suitsupply, Amsterdam · Head of Performance Marketing

December 2017 to May 2018

Responsible for all advertising and organic channels for the newly launched SUISTUDIO brand. Built the team and the data and reporting infrastructure, and onboarded the advertising agency.

PVH (Tommy Hilfiger & Calvin Klein), Amsterdam · Sr. eCom Acquisition Manager

October 2013 to November 2017

Promoted three times, from Jr. SEO Specialist to SEM Specialist, SEM Manager and Sr. eCom Acquisition Manager. Grew from a one-person team to 5 in-house specialists and 17 agency FTEs with a multi-million budget.

  • 60% higher net ROI and 100% more top-line revenue from paid search.

  • 40% more SEO net revenue through best practices and a large-scale domain and URL migration.

  • Brought search trends into early-stage product design, planning and buying across retail and eCom.

  • Ran the proof of concept for attribution modelling that led to much more efficient media allocation.

Philips, Spotzer Media, Digital Power, Amsterdam · Trainee & Digital Specialist

April 2011 to October 2013

 

Areas of expertise

Areas of expertise

  • eCommerce & marketplaces12 webshops across EU, US & APAC in under 12 months

  • D2C growth+30% online D2C growth for Onitsuka Tiger

  • CRM & lifecycle€1M+ incremental revenue from RFM, referral and lifecycle journeys

  • Performance marketing+40% budget effectiveness across 17 brands

  • Operating model16 brands with digital centralised at Accell

  • Commercial discipline€200k+ saved a year on agency retainers


Education

INSEAD, France

2021

Leading Digital Strategy

University of Amsterdam, the Netherlands

2010 to 2012

MSc Marketing, cum laude

Budapest Business School, Hungary

2009 to 2010

Erasmus exchange, GPA 9.8

Academy of Economic Studies, Bucharest, Romania

2007 to 2010

BSc Business Administration, GPA 9.5


Certifications

Life & Wealth Management - Tony Robbins - 2019

Search Ads 360 - 2018

Leadership training - PVH - 2016

Google Ads Search Certification - 2014

Adobe Certified Expert: Adobe SiteCatalyst - 2013

Adobe SiteCatalyst Implementation training - 2013


Interests

Weight lifting

Psychology

Poetry

Volunteering: Head of Marketing & Membership Growth, LEAN IN Netherlands (2023)

Languages

  • RomanianNative

  • EnglishC2

  • SpanishB1

  • FrenchB1

  • DutchB1


Languages